pagcor app Privacy Policy – How We Handle Your Personal Data

When you register an account on pagcor app, we collect personal details including your full name, date of birth, email address, mobile number, and residential address in the Philippines. During the verification process, we may also request a government-issued ID to confirm your identity and age in line with Philippine gaming regulations. When you make deposits or withdrawals, we collect transaction data such as payment method details, amounts, and timestamps — though we never store full card numbers or full e-wallet credentials on our servers. We also collect technical data automatically, including your device type, operating system, browser, IP address, and session activity, to keep the platform secure and running smoothly. All data collection is limited to what is genuinely necessary to operate the platform and comply with applicable Philippine laws.

Your personal data is used primarily to create and manage your account, process deposits and withdrawals in Philippine pesos, verify your identity and age, and deliver the gaming services you have signed up for. We also use your data to detect and prevent fraud, money laundering, and other prohibited activity that could harm you or other players on the platform. Where you have opted in, we may use your contact details to send you relevant promotional offers, platform updates, and responsible gaming reminders — you can opt out of marketing communications at any time through your account settings. Aggregated and anonymised data may be used internally to improve platform performance, game selection, and the overall player experience. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes — full stop. We share data only with trusted service providerswho help us operate the platform — such as payment processors, identity verification partners, and cloud hosting providers — and only to the extent necessary for them to perform their services. All third-party partners are contractually required to handle your data securely and in accordance with applicable data protection standards. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or other government bodies when required to do so by law or when we have a good-faith belief that disclosure is necessary to protect the rights, property, or safety of pagcor app, our players, or the public. In the event of a business transfer or merger, your data may be transferred to the acquiring entity, and you will be notified in advance of any such change. We never share your data with unrelated third parties for advertising profiling or behavioural targeting.

pagcor app uses industry-standard security measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security), and sensitive account data is stored using strong encryption at rest. Access to personal data within our organisation is restricted on a strict need-to-know basis, and all staff with access to player data are trained in data handling best practices. We conduct regular security assessments and vulnerability testing to identify and address potential risks before they can affect our players. While no system can guarantee absolute security, we are committed to maintaining the highest practical standards of data protection for every player in the Philippines who trusts us with their information.

We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure to comply with anti-money laundering regulations applicable in the Philippines. Once the applicable retention period has expired and there is no longer a legal or legitimate business reason to hold your data, we securely delete or anonymise it. If you request account closure, we will begin the data retention countdown from the date of closure, and you will be informed of the applicable retention period at that time. You may contact our support team at any time to ask about the specific retention period that applies to your account data.

As a player based in the Philippines, you have the right to request access to the personal data we hold about you, to ask us to correct any inaccurate information, and to request deletion of your data where there is no longer a legal basis for us to hold it. You also have the right to withdraw consent for marketing communications at any time, and to object to certain types of data processing where your interests override our legitimate business purposes. To exercise any of these rights, please contact our support team — we will respond to all verified requests within a reasonable timeframe and in accordance with applicable Philippine data protection law. We will never penalise you for exercising your data rights, and doing so will not affect your ability to continue using the platform. If you believe your data rights have not been respected, you have the right to raise a complaint with the relevant Philippine data protection authority.

pagcor app uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly on your device. We also use analytics cookies to understand how players navigate the platform so we can improve the experience over time — this data is aggregated and does not identify you personally. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some platform features. We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites through our platform. Our cookie practices are reviewed regularly to ensure they remain proportionate and in line with current best practices for player privacy in the Philippines.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or the services we offer to players in the Philippines. When we make material changes, we will notify you via the email address registered to your account and update the "last updated" date at the top of this page. We encourage you to review this page periodically so you are always aware of how your personal data is being handled. Continued use of the platform after the effective date of any changes constitutes your acceptance of the updated policy. If you have questions about any changes, our support team is available to explain what has changed and why.